For any payment and shipping questions not answered below, please don't hesitate to contact us.
Payment
We list our prices in Canadian dollars. We accept Visa, MasterCard, American Express, ApplePay, and PayPal. We determine the tax by the province or territory you choose for shipping.
Shipping
We calculate shipping based on order size and weight. Both our down travel pillows and microfibre travel pillows are similar in dimension and weight. Depending on where you are, shipping charges may vary. We ship orders within 3 business days.
Canadian Orders
Canadian orders can be shipped by Priority Courier (1-2 business days), Xpresspost (1-3 business days), or Regular Post (3-9 business days).
American Orders
American orders can be shipped by Priority Courier (1-2 business days), Xpresspost (1-3 business days), Expedited Parcel (4-6 business days), Tracked Packet (4-7 business days), or Small Packet (5-8 business days).
Note: New U.S. tariffs are payable by the purchaser.
International Orders
International orders outside North America can be shipped by Priority Worldwide (2-3 business days), Xpresspost or Small Packet Air (4-7 business days), International Parcel Air or Tracked Packet (6-10 business days), International Parcel Surface or Small Packet Surface (4-6 weeks).
Note: International orders do not include import duties or taxes.
Local Purchases & Pick-Up
If you’re in Ottawa, you can make purchases (and save on shipping) at our headquarters. Please call 613-828-4104 to book an appointment.
